How to take photographs of the front and back of the identification documents
If the submitted image is unclear, we will not be able to verify your identity, and you will be asked to submit your identification documents again.
Please do not hide your photo, address, etc. when doing so.
Example of unclear image :
- The entire image on the ID is not clear, letters are blurred, or light is reflected on the image.
- Mosaic on the ID.
Information required for inquiry
Name and date of birth and address on official documents and name on bank registered account
*For more information about the reason for the inquiry,click here.
Available identification documents
- Driver's license
- My number card
- Passport
- Residence card
- Health insurance card
*Student ID and notification cards are not accepted.
Please make sure that the identification documents photographed, the name of the payee, and the date of birth entered at the time of submission match.