Please select the type of inquiry.
Due to the circumstances of the payment system company that we work with, there are cases where certain cards cannot be used, and this may be one of those cases. In this case, we are sorry to say that we will have to ask you to use another card. As for which credit cards (debit cards and prepaid cards) can or cannot be used, we cannot be involved in this matter at all, and we will ask you to use another card. Please understand that we are not in a position to give you detailed information about which credit cards (debit cards and prepaid cards) can and cannot be used, as this is entirely up to the credit card companies. If you wish to continue using a plan that has been cancelled for any of the above reasons, you will need to register a different card and then re-subscribe.
Suspension is imposed primarily for violations of the Terms and Conditions and for fraud. Please refer to the guide for more information. https://support.myfans.jp/hc/en-us/articles/6927214035215 Plans to which suspended accounts are subscribed will not be automatically renewed and will be forcibly terminated at the time of renewal. If an account that has not posted has been suspended, it is possible that the suspension is due to abuse or tampering. If the above does not resolve the issue, please check the box.
Since myfans currently handles a lot of adult content, we have received many requests not to have “myfans” written directly on the statement, so the statement will now show something other than “myfans”. Please check the name of your statement in your purchase history ( https://myfans.jp/en/account/user_invoices ). If the above does not solve the problem, please check the box.
Please refer to our guide on how to cancel your High Quality Plan. https://support.myfans.jp/hc/en-us/articles/6889221781519 If the above does not resolve your issue, please check the box.
Please refer to the guide if you are unable to log in. https://support.myfans.jp/hc/en-us/articles/4404349370383 If the above does not solve your problem, please check the box.
Please read the instructions on the guide page before proceeding. https://support.myfans.jp/hc/en-us/articles/4404364638735
Please read the instructions on the guide page that describes the reasons why you cannot cancel your membership and follow the procedure. https://support.myfans.jp/hc/en-us/articles/4404364638735 If the above does not resolve the problem, please check the box.
If you cancel by mistake, you will be asked to re-subscribe to the plan. Please note that you will be charged again for re-subscription. Please note that we will not be able to re-subscribe you to a plan or provide a refund in accordance with our Terms of Service. If the above does not resolve the issue, please check the box.
Please read the guide before contacting us. https://support.myfans.jp/hc/en-us/articles/4404349494159 Please check the box if your question is not resolved after reviewing the guide.
Please read the guide before contacting us. https://support.myfans.jp/hc/en-us/articles/4638021739151 Please check the box if your question is not resolved after reviewing the guide.
Please read the guide before contacting us. https://support.myfans.jp/hc/en-us/articles/7189483310095 Please check the box if your question is not resolved after reviewing the guide.
Please read the guide before contacting us. https://support.myfans.jp/hc/en-us/articles/4413013107471 Please check the box if your question is not resolved after reviewing the guide.
Please check the email sent to you when the file is deleted to see where it has been deleted. If the problem is not resolved, such as incomplete review, please check the box.
If your X account has been frozen, please log in by entering your X email address and password on the myfans login page. https://support.myfans.jp/hc/en-us/articles/4405439297935 If the problem is not resolved after you have checked the box, please check the box.
If you are unable to submit a new entry, it may be due to the following reasons *Restrictions due to violations *Failure to respond to our confirmation contact *The format of the submitted material is not suitable. Please note that myfans may inform you by email or DM on the site. If you still cannot solve the problem, please check the box.
The following reasons may be the reason for not being able to make a withdrawal. *Withdrawal amount is less than 10,000 yen *Temporary withdrawal restrictions due to violations or suspicious activity. Please check the email or DM on the site for information about withdrawal restrictions due to violations. If you still cannot resolve the issue, please check the box.
The following possibilities are possible *You have subscribed to a high-definition plan (1,980 yen or 2,079 yen). *You have not cancelled your plan. *You are subscribing to a plan with another account. If the problem persists, please check the box.
Please note that eKYC is an external service and we will not be able to inquire about the reason for non-approval even if you contact us. Please read the following guide page for more information on authentication failures. https://support.myfans.jp/hc/en-us/articles/4406276357519 Please check the box if the problem persists after reviewing the information.
We do not accept requests to open the maximum amount available or to inquire about when the maximum amount will be opened. Please wait for a while until the maximum amount is released, as it will be released in stages depending on your usage. Please check the box if you are still unable to resolve the issue.
Please write a short description of what you want to ask as the subject.
Please enter the string of characters after the @ symbol on your myfans account page.
Please provide the last 4 digits in single-byte numbers. (Characters and double-byte numbers are not acceptable.)
Our support team will check the details and contact you within 24 hours on weekdays.